We want you to be satisfied with your purchase. Herbalifegift offers 30-day hassle-free returns. Returns are accepted within 30 calendar days from the date you receive your order.
Return Conditions
To qualify for a return, the item must be:
- Unused
- In its original packaging
- Returned because of a quality issue, or because you changed your mind and the item meets the unused condition above
We do not offer exchanges. If you need a different item, please return the original item and place a new order. This is usually faster than waiting for an exchange.
Return Fees
Returns are free. There is no restocking fee and no reset fee. We provide a prepaid return label when the return is approved. You do not need to pay for return shipping.
How to Return an Item
- Contact us at info@herbalifegift.sbs within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- We will review your request and send a prepaid return label if the return is approved.
- Pack the item securely in its original packaging.
- Ship the item to the return address below.
Return Address:
301 Harwell Ave, LaGrange, GA 30240, United States
Refund Timing
Once we receive your returned item, we will inspect it and process the refund within 1–2 business days. The refund will be sent back to your original payment method. It may take 7–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Responsibility for Return Shipping
- Defective or quality issue: We cover the return shipping cost and provide a prepaid return label.
- Change of mind (remorse): We also cover the return shipping cost and provide a prepaid return label, as long as the item is unused and in its original packaging.
Non-Returnable Items
For health and hygiene reasons, some items may not be returnable once opened. If an item is not eligible for return, we will tell you before you send it back.
Contact
For return questions, email info@herbalifegift.sbs. Our service hours are Monday–Friday, 9:00 AM–6:00 PM EST.